I think a lot depends on the condition
The problem is when you wait weeks or months to see someone, when you finally do you have an expectation that you will be finally helped. Like most families mine have been in and out of hospital over the last 15 years. However looking back it was shockingly bad.
Here are a few personal examples:
When my daughter was born she had a mass on heart. They diagnosed her as having this rare terrible condition where her life expectancy would be a young adult. Serve mental disabilities and all kinds organ failure at different points in her life. We were told hours after she was born with zero bedside manner. It took 2 years before they realised she was misdiagnosed and actually she is perfect fine (besides the heart defect that does not impact her in any way). As young parents at the time mental impact was huge. Much of which could have been avoided with a simple genetic blood test.
My other daughter caught the flu one year (she was about 2) she stopped taking any fluids, become very lethargic and was admitted for 3 days. However it was Christmas Eve and they were trying to free up beds and we were sent home. 12 hours later we were in A&E as she was unconscious.
With my wife. It took 6 trips to the GP for them to do the right blood test to diagnose she had an under active thyroid. Before that it was a combination of change diet, get more rest, it’s just stress, let’s wait and see. It was so bad that we had to specify the type of thyroid blood test to perform.
She also has endometriosis. Unfortunately the region we were living (North East of England) has a lack of specialists in that field. My wife got referred in 2018 to see specialist and was due to see one in July 2019. This got canceled as the only specialist left. We then migrated to NZ in the October. We figured at the time we would stay on waiting list as we might decide to come back. 3 years later she finally got a letter for an appointment.
Lastly myself. My daughter kicked me in the balls when we were playing. One of my testis became filled with fluid (basically broken valve). I needed surgery. Despite one of my balls being the size of tennis ball it was not considered urgent. Had a 3-4 month wait on NHS. The surgeon I saw told me I had a 50:50 chance a side effect would be a permanent pain/discomfort. I decided to go private and simply pay cash to find best. Found a top surgeon who had done this op a thousand times and not a single patient was left with pain. Within 48 hours it was done.
That’s just my immediate family. Over the last 10 years it has been run into the ground. The public has a right to expect better. People get frustrated and have high expectations because they have to wait so long for treatment. Once you get treatment you should expect a basic minimum of care. The NHS frequently falls below that. If you have been suffering for a long time with chronic issue that creates an entitlement by time you get to see a doctor or nurse.
It’s not in any way the individuals fault (fully blame government). But when patents become a number, when it’s so important to free up hospital beds, when there are rules like you can only see GP for one condition (like Danes example). It’s not so much a under 40s entitlement. More a frustration that in parts of the NHS it’s under such stress it’s akin to a third world nation
Worst thing is, it was not that long ago it provided a good service.